Technical Support (PC Engineering)

Duration: 1 year Full time

Study Material: Your Study Material Pack consists of Learner Guide, Prescribed
Book, POA (Portfolio of Assessment) & Qualification Guide

Examinations: June/November

Entry Requirements: Grade 12 (NCS) Certificate/an equivalent NQF L4 qualification

This qualification has been formulated such that it reflects the workplace-based needs of the Information Technology Industry as expressed by its stakeholders. The input has been used to ensure that the qualification provides the learner with accessibility to be employed within the IT Industry. The qualification provides the learner with the flexibility to articulate in the IT environment with a wide variety of specialisation options and articulation within the Telecommunications, Information Technology and Electronic Industries and other industries where IT is a key component, like the Financial Services Industry.

Subjects / Unit Standards: Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment, Explain the principles of computer networks, Comply with service levels as set out in a Contact Centre Operation, Demonstrate an understanding of testing IT systems against given specifications, Describe the types of computer systems and associated hardware configurations, Resolve technical computer problems Accommodate audience and context needs in oral/signed communication , Interpret and use information from texts, Use language and communication in occupational learning programmes, Write/present/sign texts for a range of communicative contexts, Apply comprehension skills to engage oral texts in a business environment Apply knowledge of statistics and probability to critically interrogate and effectively, Communicate findings on life related problems, Represent, analyze and calculate shape and motion in 2-and 3-dimensional space in different contexts, Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues, Describe data communications, Describe Synchronous/ Asynchronous Communication with computers, Apply the principles of supporting users of local area networks, Assemble a personal computer or handheld computer and peripherals from modules, Demonstrate an understanding of computer network communication, Demonstrate knowledge of the principles of electronic logic for computing Describe and install a facsimile machine, Install a local area network , Install networked computer application software, Repair Peripherals

Course name Reg Deposit Monthly Total Duration
Technical Support R300.00 R1,000.00 R699.00 R8,989.00 11 months
Exam Fee: R100 per Semester

Note: Learning Material cost is not included in the Total Fee, Learners will pay for it separately. A certificate of achievement will be awarded to all learners who are competent in all unit standards. Please do expect a waiting period of 6 months for the issuing of certificates.

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